Editor's Thoughts.

As you know, one of my favourite lines is: what happens over there impacts what happens over here. And today’s EBnet feed is full of that sentiment.

I want to take a moment to point you to The Society of Pension Professionals’ latest paper on digital engagement. Now, I know this is a UK paper, but the key insights have universal application: technology can make retirement communication quicker, simpler and more personalised - but let’s not delude ourselves that it’s the cure to our financial literacy woes. A slick portal is useful only if it helps members understand their benefits, make better decisions and feel confident about the next step. And the paper surfaces the things to look out for when setting your digital strategies.

Member engagement is also very much the theme of today’s Industry Insights episode. Nazlie Seegers (Salt Employee Benefits) joins us to discuss why member engagement matters, and why funds need to meet members where they are in their lives rather than expecting members to decode a complicated system on their own. In that conversation, the issue of apathy is raised. I have my own view on member apathy, which was challenged by Matla Titi (Alexforbes) in our recent episode of Beyond Benefits. And I 100% agree with Nazlie’s comment in Industry Insights: we don’t sit in the problem long enough.

And let’s round out the conversation of engagement with Dr Lynne Derman’s (21^st Century) article on workplace engagement. Only 20% of employees globally reported being engaged in 2025, a useful reminder that good intentions do not automatically create good experiences. (I’m just going to drop that in here.)

What happens over there (the FED’s FOMC decision on interest rates) will impact what happens over here (next week’s SARB MPC meeting). Catch the economists’ latest predictions under Macro’s & Markets.

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