by @Karen Rimmer | Dec 7, 2023 | Business Management, Cybercrime, Cybersecurity, Fraud & Scams, Human Resources
Karen Rimmer, Head: Distribution at PSG Insure South Africa’s turbulent economic climate has increased the exposure of local businesses to a number of significant risks. Among these are risks related specifically to fraud. The two most common of these risks...
by @Dr Eric Levenstein | Dec 6, 2023 | Business Management, Legislation & Regulation
Dr Eric Levenstein, Head of the Insolvency and Business Rescue Practice at Werksmans Attorneys With continued stage 6 loadshedding, a logistics crisis at our ports costing the South African economy R100 million per day, and with rampant consumer inflation...
by @Brandon Meszaros | Nov 30, 2023 | Artificial Intelligence (AI), Business Management, Customer Service, Technology
Brandon Meszaros CEO of CXG a member of Digital Solutions Group (DSG). Chat and conversational AI services have the potential to further elevate the local call centre and BPO market. What are those opportunities, and how can companies adopt them? South...
by @Warren Bonheim | Nov 29, 2023 | Business Management, Cybercrime, Cybersecurity, Technology
Warren Bonheim, Managing Director of Zinia The rise of ransomware attacks has become an alarming trend, causing business leaders to grapple with a difficult question: should they negotiate with ransomware attackers and pay the demanded ransom? This dilemma...
by @Bryan Orsmond | Nov 28, 2023 | Business Management, Customer Service, POPIA, Technology
Bryan Orsmond, Chief Information Officer at Comcorp In today’s ever-evolving digital landscape, the concept of consumer consent has taken centre stage for companies. Gone are the days when consent was assumed; today, the control is firmly in the hands of...
by @Antoinette Crafford and @Belinda O’Regan | Nov 28, 2023 | Business Management, Human Resources, Talent management
Antoinette Crafford and Belinda O’Regan from 21st Century What does ITMF consist of, and what are the challenges? “An Integrated Talent Management Framework (ITMF) is defined as the methodically organised, strategic process of attracting and retaining...
