by @Brandon Meszaros | Nov 30, 2023 | Artificial Intelligence (AI), Business Management, Customer Service, Technology
Brandon Meszaros CEO of CXG a member of Digital Solutions Group (DSG). Chat and conversational AI services have the potential to further elevate the local call centre and BPO market. What are those opportunities, and how can companies adopt them? South...
by @Bryan Orsmond | Nov 28, 2023 | Business Management, Customer Service, POPIA, Technology
Bryan Orsmond, Chief Information Officer at Comcorp In today’s ever-evolving digital landscape, the concept of consumer consent has taken centre stage for companies. Gone are the days when consent was assumed; today, the control is firmly in the hands of...
by @Geoff Baars | Oct 19, 2023 | Benefit Counselling, Customer Service, Employee Benefits, Healthcare, Retirement & Financial Planning
Geoff Baars CEO and Chairman of NMG Benefits Independent advisory firm NMG Benefits has added a new offering to its portfolio: the Member 1st (M1) Division, consisting of salaried Benefit Counsellors committed to helping employees of NMG’s clients make the best...
by @Riaan van Dyk | Sep 28, 2023 | Customer Service, FinTech, Technology
Riaan van Dyk, Sanlam Fintech’s CEO The launch of Sanlam Fintech – a business cluster within the Sanlam Group – signals a strategic move to expand the Group’s existing fintech offering and ensure that all aspects of the US$8-billion (R143-billion) listed...
by @Jerry Anthonyrajah | Aug 22, 2023 | Artificial Intelligence (AI), Climate Change / Pollution, Customer Service, Energy Transition, Insurance, Short-Term Insurance, Technology
Jerry Anthonyrajah, Chief Commercial Officer at Old Mutual Insure The major trends we see dominating the industry over the long-term include a partnership-based approach to Artificial Intelligence-enabled insurance, personalised underwriting, and, financial...
by @Brandon Meszaros | Aug 18, 2023 | Artificial Intelligence (AI), Business Management, Customer Service, Technology
Brandon Meszaros CEO of CXG a member of Digital Solutions Group (DSG) South African languages pose quite a challenge to voice assistants. The country recognises twelve official dialects, but these subdivide into many regional, cultural and colloquial accents....
