HR Professionals – Meeting the future World of Work
Jaen Beelders, Director and Head of Analytics Business Stream at 21st Century
Human resources and the Future of Work
“The Future of Work will place an extraordinary demand on HR professionals to lead their organisations strategically through this disruptive period. However, before they can lead the change, they themselves must change and adapt. This will require HR Departments to identify the trends of 4IR that will have the most significant impact on the industry. They will have to evolve their functions to serve all stakeholders better, while moulding and transforming roles and responsibilities to adapt to a new reality.
“With changing times and demand, HR professionals now need a new set of skills and competencies to be an excellent contributor to the business.
“The following table presents the skills required in order to capacitate HR staff to comfortably manage their HR analytics reporting:
Digital Literacy
Training regarding the basic understanding of systems, data, artificial intelligence, and people analytics.
Regular retraining on systems used. We recommend quick monthly training sessions (1 hour) hosted by the System Super User with one annual full system update arranged by the supplier (this can be done over video conferencing to save costs).
Data Literacy
Training regarding exporting and importing data from any system that they currently use.
Intermediate to advanced excel training for HR to do their own data analytics and reporting. Graphical representation of data is vital.
For those individuals who need to work with data from multiple sources, training on extracting data from the database and on creating reports directly from the Data Warehouse using PowerBI/SSRS
For those individuals who need to provide reports, training on PowerPoint is essential.
Reporting and Presentation Skills
Report writing
Proposal writing
Advanced PowerPoint
Presentation and facilitation skills – presenting a report or proposal to a group of people
Managing online meetings
Commercial skills
Understanding business strategy
Business ethics
Situational ethics
Critical thinking
Creative problem solving
Design Thinking
Branding and User Experience
Basic principles of brand management
Content writing for marketing/advertising
Principles of Customer/Employee Experience
ENDS