Evolutionary Awards – InSite Connect: AI Mentor

Category: Evolution in employee benefits and advice

Describe your evolution:

Our inSite Connect AI-in-the-box MENTOR supports helpdesk agents and junior employees in answering member and trustee queries accurately. By leveraging training manuals and videos provided by funds and service providers, the AI MENTOR is trained to understand specific processes, policies, and products. It responds to any question a helpdesk agent encounters, ensuring quick, consistent, and precise answers. Acting as a guide and mentor, the inSite Connect AI-in-the-box MENTOR empowers junior employees and helpdesk teams as they learn to engage with members or board members, boosting their confidence and performance. This tailored AI solution will revolutionise how helpdesks and internal teams operate.

Describe the impact your evolution has had in response to its identified challenges and targeted outcomes.

The inSite Connect AI-in-the-box MENTOR is a powerful tool designed to streamline the learning process for junior employees and helpdesk teams. In traditional setups, junior staff members often spend significant time searching through training manuals or asking senior employees for guidance when they encounter a question or issue. This process not only consumes valuable time but also interrupts the workflow of both the junior employee and the senior staff member assisting them. With the AI-in-the-box MENTOR, this inefficiency is eliminated.

The AI-in-the-box MENTOR acts as a real-time assistant, providing instant, accurate answers to any queries that arise during day-to-day tasks. Junior employees no longer need to leaf through manuals or wait for assistance. Instead, they can simply ask the AI MENTOR, which is programmed to understand company-specific processes, policies, and procedures. The AI responds in simple, easy-to-understand language, ensuring that even complex topics are explained clearly. This gives junior employees the confidence to handle member or board member interactions without hesitation, knowing they have a reliable resource at their fingertips.

What makes this solution even more effective is its ease of integration. The AI-in-the-box MENTOR can be added to any internal website or platform within minutes, making it immediately accessible to all employees. Whether your company uses an intranet, an employee portal, or any other internal system, the AI can be seamlessly integrated without the need for complicated software installations or extensive setup. This flexibility ensures that your team can start benefiting from the AI-in-the-box MENTOR almost instantly, minimising downtime and ensuring a smooth transition.

Supporting Documentation >