Adv John Simpson, the FAIS Ombud A recent case the Office dealt with illustrates what can happen when a broker fails to comply with his duties under the General Code for Financial...
Service Providers & Industry Bodies
Murder for money: Insurance fraud’s deadly twist
Denise Gabriels, Lead Ombud, Life Insurance Division of the NFO A murder-for-payout racket is rattling the insurance sector - the Life Division of the National Financial Ombud Scheme...
The debt you didn’t take: Fraud-related credit complaints surge 46%
Nerosha Maseti, Lead Ombud for Banking and Credit at the National Financial Ombud Scheme Fraud in South Africa is no longer just about money vanishing from a bank account. Criminal...
Unauthorised funeral policy deductions – SASSA grant recipients
Adv John Simpson, the FAIS Ombud The Office noted media reports that consumers, most notably the elderly, have reported unauthorised funeral policy premium deductions against their...
Digital banking fraud and avenues for redress
Nerosha Maseti, the Lead Ombud of the NFO Banking Division Digital banking fraud has surged into one of South Africa’s most pressing financial concerns, reshaping the landscape for...
When your phone vanishes, will your cover hold?
PFA rules on pension dispute: Defined benefit vs lump sum conversion
Naheem Essop, Deputy Pension Funds Adjudicator at the Office of the Pension Funds Adjudicator A recent ruling by the Office of the Pension Funds Adjudicator shines a spotlight on one...
A decade of trust, undone by the fine print
Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO Income protection cover is meant to be a lifeline - a safeguard against the financial shock that strikes when...
Résumé fraud meets pension freeze
Lebogang Mogashoa, Pension Funds Adjudicator On Robben Island, once the fortress of conscience where Nelson Mandela and fellow freedom fighters endured iron bars for the sake of truth,...
Online trading complaints
Adv John Simpson, the FAIS Ombud In December 2025, the Office of the FAIS Ombud issued a press release focusing on day trading and online trading platforms due to the steady increase...
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