Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO When it comes to Severe Illness Benefit claims, the illness itself - not the paperwork that confirms it - is the...
Service Providers & Industry Bodies
The Batseta C° AFRICA Winter Conference 2026: Unlocking Africa’s Infrastructure Future Through Pension Capital
Leon Greyling, COO of EBnet The Batseta C° AFRICA Winter Conference returns from 1-4 June 2026 where asset owners, pension funds, regulators, and infrastructure investment...
Fast cars, denied claims: South Africa’s insurance penalty for speed
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division at the National Financial Ombud Scheme South Africa (NFO) South Africa carries a grim badge of dishonour: the...
NFO Banking Division exposes rising threat of “mule accounts” and fraudulent credit applications
Nerosha Maseti, Lead Ombud for the NFO’s Banking and Credit Division What begins as a harmless “side hustle” can end with frozen accounts, fraud listings, and a ruined financial...
Summons loom for pension funds ignoring the Pension Funds Adjudicator
Lebogang Mogashoa, Pension Funds Adjudicator The Pension Funds Adjudicator (PFA) is moving decisively to compel funds that ignore complaints to respond. As regulations evolve to...
FAIS Ombud publishes complaints archive for public access to promote financial awareness and education
Adv John Simpson, the FAIS Ombud The Office of the Ombud for Financial Services Providers (FAIS Ombud) continually strives to educate those we serve about our services and to make them...
Adjudicator orders repayment after benefit errors
Lebogang Mogashoa, Pension Funds Adjudicator Pension Funds Adjudicator Lebogang Mogashoa has found two retirement funds to have been negligent in making benefit payments to wrong...
New Rules for the Pension Funds Adjudicator: What you need to know
Leigh Sedice, Executive: Banking and Finance; and Leigh Hudson, Candidate Legal Practitioner: Banking and Finance; at ENS The Ombud Council published the Ombud Council Rules for the...
Key takeaways from Day 1 at the PLA Conference
Nathalie Burrows, Editor at EBnet Day 1 of the 30th Annual Pension Lawyers Association (PLA) Conference at the Sandton Convention Centre demonstrated why this event remains the key...
Highlights from Day 2 at the 2026 FSCA Conference
Nathalie Burrows, Editor at EBnet One of the common threads running through this year’s FSCA Conference was the concept of financial health – linking to the Authority’s intention for a...
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