Adv John Simpson, the FAIS Ombud In December 2025, the Office of the FAIS Ombud issued a press release focusing on day trading and online trading platforms due to the steady increase...
Service Providers & Industry Bodies
Credit companies under scrutiny: When profit trumps process
Nerosha Maseti, Lead Ombud for Banking and Credit at the NFO In the world of consumer credit, the numbers tell a stark story: 62 percent of complaints lodged against credit companies...
NFO strengthens trust with sweeping consumer wins
Reana Steyn, Head Ombud and CEO of the National Financial Ombud Scheme All three divisions of the National Financial Ombud Scheme (NFO) played a role in securing the R442.9 million...
Day 2 of Batseta’s Winter Conference: No bluff – The Regulators are all in on fund supervision
Nathalie Burrows, Editor at EBnet If Day One of the Batseta Winter Conference was about the power of small shifts to produce big outcomes, Day Two proved that the regulators are ready...
Small shifts, high stakes: Day one of the Batseta Winter Conference sets the tone
Nathalie Burrows, Editor at EBnet In a venue synonymous with high stakes gambling, the retirement fund industry gathered to remind itself that the real game of chance lies not on the...
Rules prevail: Fund ordered to pay two-pot savings withdrawal benefit
Naheem Essop, Deputy Pension Funds Adjudicator; Office of the Pension Funds Adjudicator In a landmark reconsideration, Deputy Pension Funds Adjudicator Naheem Essop has directed the...
Illness, not diagnosis, defines the claim event
Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO When it comes to Severe Illness Benefit claims, the illness itself - not the paperwork that confirms it - is the...
The Batseta C° AFRICA Winter Conference 2026: Unlocking Africa’s Infrastructure Future Through Pension Capital
Leon Greyling, COO of EBnet The Batseta C° AFRICA Winter Conference returns from 1-4 June 2026 where asset owners, pension funds, regulators, and infrastructure investment...
Fast cars, denied claims: South Africa’s insurance penalty for speed
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division at the National Financial Ombud Scheme South Africa (NFO) South Africa carries a grim badge of dishonour: the...
NFO Banking Division exposes rising threat of “mule accounts” and fraudulent credit applications
Nerosha Maseti, Lead Ombud for the NFO’s Banking and Credit Division What begins as a harmless “side hustle” can end with frozen accounts, fraud listings, and a ruined financial...
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