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Complaints don’t end at the call centre

Complaints don’t end at the call centre

  Ian Jacobsohn, Independent Contributor   A customer complains through the call centre, email, WhatsApp, a branch or social media, and the instinct is to route it to whichever team...

Markets at a glance – September 2026

Markets at a glance – September 2026

  Alan Wood, Head: Investment Consulting at Simeka Consultants & Actuaries   For Simeka’s full Markets at a Glance, showing performance statistics of the various indices to 30...

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