Nerosha Maseti, Lead Ombud of the National Financial Ombud (NFO) South Africa Banking Division Over R60 million returned to consumers in 2025. That’s the headline achievement of the...
Service Providers & Industry Bodies
Two-pot complaints – understanding the limitations
Naheem Essop, the Deputy Pension Funds Adjudicator The two-pot retirement system recently passed the one-year mark since its implementation on 01 September 2024 – but there is still a...
Life Ombud’s mediation recovers millions after claims had been declined
Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO Not every file that crosses the desk of the Life Insurance Division of the National Financial Ombud Scheme (NFO)...
PFA sees a surge in new complaints after implementation of two-pot system
Muvhango Lukhaimane, the Pension Funds Adjudicator The Office of the Pension Funds Adjudicator saw a 13% increase in the number of new complaints during the 2024/5 financial year, with...
How your vehicle’s roadworthiness affects insurance
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division of the NFO The law requires all vehicles on public roads to be roadworthy, and insurers are within their rights to...
Ombudsman sounds alarm on virtual banking card fraud
Nerosha Maseti, the Lead Ombud for Banking and Credit at the NFO With virtual banking cards being offered across all digital banking platforms, and with the ability to load these cards...
Rising credit debt: NFO calls for greater consumer vigilance
Kwanda Vabaza, Manager - Adjudication at the NFO’s Banking and Credit Division With the dramatic shifting of credit from a tool for upward mobility to a survival mechanism for basic...
Thousands of financial service complaints come from rural areas
Reana Steyn, Head Ombud and CEO of the National Financial Ombud Scheme South Africa (NFO) Assisting consumers with their complaints and giving the right advice at the right time to...
The high cost of unpaid insurance premiums
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division of the National Financial Ombud Scheme (NFO) In this tough economic climate, policyholders may be forced to...
Financial watchdog recovers R161m – and urges festive season caution
Reana Steyn, Head Ombud and CEO of the National Financial Ombud Scheme South Africa In less than nine months since its launch on 1 March 2024, the National Financial Ombud Scheme South...
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