Adv John Simpson, the FAIS Ombud The Office of the Ombud for Financial Services Providers (FAIS Ombud) continually strives to educate those we serve about our services and to make them...
Service Providers & Industry Bodies
Adjudicator orders repayment after benefit errors
Lebogang Mogashoa, Pension Funds Adjudicator Pension Funds Adjudicator Lebogang Mogashoa has found two retirement funds to have been negligent in making benefit payments to wrong...
New Rules for the Pension Funds Adjudicator: What you need to know
Leigh Sedice, Executive: Banking and Finance; and Leigh Hudson, Candidate Legal Practitioner: Banking and Finance; at ENS The Ombud Council published the Ombud Council Rules for the...
Key takeaways from Day 1 at the PLA Conference
Nathalie Burrows, Editor at EBnet Day 1 of the 30th Annual Pension Lawyers Association (PLA) Conference at the Sandton Convention Centre demonstrated why this event remains the key...
Highlights from Day 2 at the 2026 FSCA Conference
Nathalie Burrows, Editor at EBnet One of the common threads running through this year’s FSCA Conference was the concept of financial health – linking to the Authority’s intention for a...
Reflections on Day 1 of the 2026 FSCA Conference
Nathalie Burrows, Editor at EBnet I think it’s worth spending some time on Commissioner Unathi Kamlana’s opening address at the 2026 FSCA Conference – which surfaced many of Day 1’s topics...
NFO warns: Stop debt before it stops you
Nerosha Maseti, Lead Ombud at the Banking and Credit Division of the NFO The National Financial Ombud Scheme South Africa (NFO) is issuing a clear warning: don’t wait until debt has...
Pension fund’s delays force member into costly vehicle finance
Lebogang Mogashoa, Pension Funds Adjudicator With the imminent arrival of twins, necessitating a larger family vehicle, a pension fund member was compelled to seek external vehicle...
The hidden risk in your home insurance: Outdated contents values
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division of the NFO Insurance is meant to be your safety net, but for some policyholders that net unravels when it matters...
NFO Banking Division returns R60 million to consumers in 2025
Nerosha Maseti, Lead Ombud of the National Financial Ombud (NFO) South Africa Banking Division Over R60 million returned to consumers in 2025. That’s the headline achievement of the...
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