Denise Gabriels, Lead Ombud of the Life Insurance Division of the NFO Not every file that crosses the desk of the Life Insurance Division of the National Financial Ombud Scheme (NFO)...
Service Providers & Industry Bodies
PFA sees a surge in new complaints after implementation of two-pot system
Muvhango Lukhaimane, the Pension Funds Adjudicator The Office of the Pension Funds Adjudicator saw a 13% increase in the number of new complaints during the 2024/5 financial year, with...
How your vehicle’s roadworthiness affects insurance
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division of the NFO The law requires all vehicles on public roads to be roadworthy, and insurers are within their rights to...
Ombudsman sounds alarm on virtual banking card fraud
Nerosha Maseti, the Lead Ombud for Banking and Credit at the NFO With virtual banking cards being offered across all digital banking platforms, and with the ability to load these cards...
Rising credit debt: NFO calls for greater consumer vigilance
Kwanda Vabaza, Manager - Adjudication at the NFO’s Banking and Credit Division With the dramatic shifting of credit from a tool for upward mobility to a survival mechanism for basic...
Thousands of financial service complaints come from rural areas
Reana Steyn, Head Ombud and CEO of the National Financial Ombud Scheme South Africa (NFO) Assisting consumers with their complaints and giving the right advice at the right time to...
The high cost of unpaid insurance premiums
Edite Teixeira-Mckinon, Lead Ombud of the Non-life Insurance Division of the National Financial Ombud Scheme (NFO) In this tough economic climate, policyholders may be forced to...
Financial watchdog recovers R161m – and urges festive season caution
Reana Steyn, Head Ombud and CEO of the National Financial Ombud Scheme South Africa In less than nine months since its launch on 1 March 2024, the National Financial Ombud Scheme South...
Why ethical procurement in Africa matters
Paul Vos, GM of the a Chartered Institute for Procurement and Supply (CIPS) This year’s Global Ethics Day is a timely reminder to Africa of the need for ethics to build a prosperous,...
Institute of Retirement Funds Africa (IRFA) Chairperson’s report highlights a year of transformation, collaboration and future focused leadership in the retirement industry
Geraldine Fowler, Chairperson of the Institute of Retirement Funds Africa The Institute of Retirement Funds Africa (IRFA) today released the Chairperson’s Report for the financial year...
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